Refund Policy
Last updated: 28 October 2026
Our promise
If something is not right, contact us within 7 days of delivery and we will help. This policy explains how returns, exchanges and refunds work at FabluX.U.Design.
What can be returned
- Items must be unworn, unwashed and in their original condition with tags attached.
- You must provide the order reference or the tracking link you received.
- For hygiene reasons, underwear, pierced jewellery and custom-made pieces cannot be returned unless faulty.
How to start a return
- Open Returns & Refunds and submit your order reference and reason.
- We review the request and reply with return instructions.
- Send the item back using the courier we confirm with you.
Refunds
Once we receive and inspect the returned item, we will confirm the outcome. Approved refunds are sent to the original payment method within 5–10 business days. Delivery charges are refunded only when the item was faulty or the wrong item was sent.
Exchanges
Where stock allows, we can exchange for another size or colour. If the replacement costs more, you pay the difference; if it costs less, we refund the difference.
Faulty or wrong items
If an item arrives damaged, faulty or different from what you ordered, contact us within 48 hours with a photo. We will arrange a replacement or refund, including delivery costs.
Contact
Email info@fabluxudesign.com or use the contact form. Keep your order reference handy.